Liberty HealthShare Family;
Thank you for being a part of the sharing community! Your faith and trust in us, to effectively and efficiently work with you in managing your healthcare expenses is something we do not take lightly. We are striving every day to be the very best option you have in your healthcare expenses.
Recently, I spoke to all of our employees in an educational and motivational summit. Our theme was ‘in pursuit of excellence.’ I shared what I believe success looks like in the pursuit of excellence. Here is what we will work every day to achieve:
- Prepare and process medical needs to be ready for sharing in a three day time frame after receipt.
- Share medical needs within a forty-five day time frame striving for thirty days or less.
- Staff our member and provider services team to the point every call is answered in a very timely manner.
- Create health share educational material for you to know exactly what to do when you have a medical situation.
We are working diligently each day to achieve these goals. Great progress is being made. The organization is rallying to build a winning culture with one mindset, one goal, to provide the very best member experience while protecting your sharing dollars.
My request for you is to tell your friends about us. Our refer-a-friend program is vibrant and it’s an opportunity to earn a small award. You can access our refer-a-friend program in your ShareBox. I would also ask you to be cognizant of your medical expenses and choices, understanding that our community is truly sharing in the medical needs of each other.
Thank you for choosing to be a part of the Liberty community of sharing!